Star Powersports Corporate Policies

Privacy Policy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

Returns/Refunds/Cancellations

If you want to return a vehicle or part, it must still be in the crate/box, in new condition, and be returned within 48 hours of delivery. The customer must pay the freight back, original shipping is not refunded, and we charge a 20% restocking fee. Products may not be refused for delivery under any circumstance or you, the buyer, will be responsible for shipping to and from our warehouse as well as return fees and an additional 20% restocking fee. Refunds are not processed until the product has been received into our warehouse and the paperwork has been completed. Once this is done we will issue a refund check. You can cancel your order within 24 hours as long as the unit or parts have not shipped. There is a 6% cancellation fee per company policies

Shipping Policy/Delivery Policy

Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Sorry but we cannot ship to P.O. Boxes. If you’re trying to estimate when a package will be delivered, please note the following:
Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 865.233.0321 for charges.

Shipping and Handling costs

PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 9.25% sales tax.